Payment Policy

Effective Date: 8^th July 2025

This Payment Policy governs billing, invoicing, subscription cycles, and related payment terms for clients ("you" or "Client") using the KeyConnect CRM platform ("we", "our", "KeyConnect").

By subscribing to or using our services, you agree to this Payment Policy.

1. Billing Cycle

• Subscriptions are billed on a monthly, quarterly, bi-annual, or annual basis depending on the plan selected at signup or contract agreement.
• The billing cycle begins on the date of plan activation and recurs automatically unless cancelled.
• Invoices are generated at the beginning of each billing period.

2. Payment Terms

• Payment is due within 15 calendar days of invoice issuance.
• Accepted payment method is only Bank Transfer (RTGS/NEFT/IMPS).
• All prices are exclusive of applicable taxes (e.g., GST).

3. Late Payments

• A grace period of 7 days is allowed after the due date.
• After the grace period:
  • A 2% monthly late fee may be applied to the outstanding amount.
  • Services may be temporarily suspended if payment is not received within 21 days.
  • After 30 days, the account may be terminated, and data may be deleted per our Termination Policy.

4. Plan Changes (Upgrades & Downgrades)

• Upgrades may be made at any time and are billed pro-rata for the remaining billing cycle.
• Downgrades require a 15-day written notice before the next billing cycle and take effect in the following period.
• Mid-cycle downgrades are not eligible for refunds or credits.

5. Add-On Charges

• Fees for integrations with third-party platforms (e.g., WhatsApp, IVR, Meta API, SMS credits) may be charged separately.
• These services may have their own billing schedules and must be prepaid or topped up as required.

6. Refund Policy

• No refunds are provided for monthly subscriptions once the billing cycle has started.
• For annual plans, partial refunds may be issued only if cancellation occurs before the start of a new quarter and is approved in writing.
• Fees paid for third-party integrations or one-time setups are non-refundable.

7. Auto-Renewal

• All subscriptions are automatically renewed at the end of each billing cycle unless cancelled.
• Clients will be notified in advance via email about upcoming renewals and plan expiration (where applicable).

8. Cancellation

• You may cancel your subscription by submitting a written request to support@keyconnect.in at least 15 days before the end of your billing period.
• For cancellation-related conditions, please refer to our Cancellation & Termination Policy.

9. Disputed Charges

If you believe a charge has been made in error, you must notify us in writing within 7 days of receiving the invoice. We will investigate the matter and resolve it in a timely manner.

10. Contact for Billing & Payments

KeyConnect CRM – Billing Department
Email: support@keyconnect.in
Phone: +91-6363114836
Website: www.keyconnect.in