Refund Policy

Effective Date: 8^th July 2025

This Refund Policy outlines the terms under which KeyConnect CRM ("we", "our", or "us") processes refunds for payments made by clients ("you" or "Client") for the use of the platform and associated services.

By subscribing to our platform, you acknowledge and agree to the terms set forth in this policy.

1. General Refund Principle

All payments made to KeyConnect CRM are non-refundable, except in cases specifically mentioned below. Clients are advised to review the platform features, pricing, and service terms before making a purchase or subscription.

2. No Refunds for Monthly Subscriptions

• Fees paid for monthly subscription plans are non-refundable once the billing cycle has commenced.
• No partial refunds will be provided for early cancellations, unused days, or reduced usage within a billing month.

3. Refunds on Annual Plans

• Clients subscribing to annual plans may request a refund only if:
  • Cancellation is made within the first 30 calendar days of the subscription period.
  • The Client has not heavily used or integrated the system (e.g., setup complete, bulk imports done, or significant data entered).
• If approved, refunds will be pro-rated based on the unused quarters of the subscription year, less applicable setup or service charges.

4. One-Time Setup & Customization Fees

• Fees paid for one-time services, such as onboarding, implementation, customization, or training, are non-refundable under all circumstances.

5. Third-Party Service Costs

• Refunds will not be provided for any third-party integrations or prepaid credits activated through KeyConnect CRM, including but not limited to:
  • SMS credits
  • WhatsApp API charges
  • IVR setup and usage
  • Meta Ads or lead generation tools

Once purchased or provisioned, these services are considered consumed and non-refundable.

6. Service Downtime or Technical Issues

• We strive to maintain 99.5% uptime. In rare cases of prolonged downtime (beyond 72 continuous hours), a credit may be issued at our discretion toward the next billing cycle.
• Downtime due to third-party services, user-side issues, or external hosting failures are not eligible for refund or compensation.

7. Refund Request Process

To request a refund under the conditions specified:

• Email a formal request to support@keyconnect.in with the following details:
  • Registered account email
  • Payment receipt or invoice reference
  • Reason for refund request

Refund requests will be reviewed within 7 business days, and if approved, the refund will be processed within 15 business days via the original payment method.

8. Changes to This Policy

KeyConnect CRM reserves the right to update or amend this Refund Policy at any time. All changes will be reflected with a revised “Effective Date” at the top of the policy. Continued use of the platform constitutes acceptance of any changes.

9. Contact for Refund Queries

KeyConnect CRM – Billing & Accounts
Email: support@keyconnect.in
Website: https://www.keyconnect.in